Client Bill of Rights

Client Bill Of Rights.

Keep reading to learn about our client bill of rights.

Client Right #1

Our customers are entitled to interact with polite and engaging employees.

Client right #2

Our customers are entitled to have their questions and concerns responded to in a timely manner.

Client Right #3

Our customers are entitled to feel comfortable and not be intimidated during the entire remodeling process.

client right #4

Our customers are entitled to communicate with the workers in the English language – either directly or via a bi-lingual representative.

client right #5

Our customers are entitled to have their appointment times respected.

client right #6

Our customers are entitled to expect a fair and honest price.

client right #7

Our customers are entitled to expect that their home will be as clean at the end of the workday as it was at the start.

client right #8

Our customers are entitled to expect that the remodeling work being performed will be reviewed and inspected on an ongoing as is throughout the project.

client right #9

Our customers are entitled to expect regular, predetermined, reviews of the project budget and schedule.

client right #10

Our customers are entitled to expect that their remodeling project will be completed to meet all applicable codes and industry performance standards.

client right #11

Our customers are entitled to feeling the Cozy Experience.

client right #12

Our customers are entitled to be treated with the Cozy Experience.